Privacy Policy – AG1.global

Introduction

In order to make commerce better and safer for everyone at AG1.global, we collect and use information about you, our

  • Suppliers and merchants using AG1.global to boost your business and increase visibility
  • customers who create profiles on AG1.global and shop online
  • partners who assist in the development of AG1.global and the Get Involved outreach program
  • visitors to AG1.global websites, or anyone contacting AG1.global support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If any significant changes are made to our privacy policies or practices, we will let you know via the website and direct newsletters

Our values

Trust and transparency is the foundation of the AG1.global platform and includes trusting us to do the right thing with your information. Two core values guide us as we develop our products and services.

  • Your information belongs to you

We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

  • We protect your information from others

Your information cannot and will not be shared with a third party, unless you have given permission or it is legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

Your rights over your information

Your should have 100% access to your personal data any time. Depending on how you use AG.global, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

If you buy something from a AG1.global and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. As such, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.

If you would like to designate an authorized agent to exercise your rights for you, please email us from the email address we have on file for you. If you email us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent technicians assess the security of our data storage and systems monthly that process financial information. No method of transaction over the Internet, and method of electronic storage, can be 100% secure but we at AG1.global run up to date systems to ensure the security of all users.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at info@ag1.global.

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